IT Support & Managed Services
Keeping Your IT Infrastructure Secure, Available, and Optimized – 24/7
In today’s digital-first world, IT uptime and stability are non-negotiable. At EUNICE INFOTECH, we offer proactive, reliable, and cost-effective IT Support and Managed Services that ensure your infrastructure, systems, and end-users remain fully operational — all day, every day.
We deliver remote, on-site, and hybrid support models that align with your business hours, compliance needs, and service-level expectations.
🔷 1. 24/7 Infrastructure & Network Monitoring
Detect, resolve, and prevent critical issues before they impact your business with real-time infrastructure monitoring.
Key Offerings:
24/7 proactive monitoring of servers, networks, firewalls
Performance tracking of CPU, memory, disk usage, bandwidth
Automated alerts and threshold-based notifications
Downtime prevention and anomaly detection
Tools: Nagios, Zabbix, SolarWinds, Datadog
📌 Use Case: Enabled 24/7 monitoring for a manufacturing firm’s hybrid infrastructure (cloud + on-prem) to reduce unplanned outages by 65%.
🔷 2. Incident Management & Troubleshooting
Get fast resolution of critical issues with structured incident workflows and multi-level support.
Key Offerings:
L1, L2, and L3 incident support
Root cause analysis and impact reporting
SLA-based response & resolution timelines
Real-time collaboration with client teams
Integration with ServiceNow, Jira, or other ITSM tools
📌 Use Case: Handled 300+ monthly incidents for a European healthcare provider with 98% SLA compliance and daily ticket reporting.
🔷 3. Preventive Maintenance & Patch Management
Stay ahead of vulnerabilities and performance degradation with routine maintenance and patching.
Key Offerings:
Scheduled OS and application patching
Antivirus and security software updates
System health audits and performance tuning
Compliance checks and version control
Patch test-and-deploy workflows
📌 Use Case: Delivered monthly patching for 100+ Windows/Linux servers for a financial client with zero downtime and quarterly compliance audits.
🔷 4. Helpdesk Services & User Support
Offer your employees and customers dependable end-user support through multi-channel helpdesk operations.
Key Offerings:
Email, phone, and chat-based ticket handling
Password resets, system access, software installation
Onboarding/offboarding IT support
Knowledge base & FAQ document creation
SLA-based resolution tracking
📌 Use Case: Provided multi-time-zone helpdesk support for a US-Australia remote workforce of 600+ users using Microsoft 365 & Zendesk.
✅ Why EUNICE for IT Support?
🧠 ITIL-Aligned Processes – Industry-standard service management practices
⏱ 24/7 Support Availability – Follow-the-sun model with global support windows
🛠 Certified Engineers – Skilled in Windows, Linux, Cisco, VMware, and cloud platforms
📊 Transparent Reporting – Daily/weekly SLA dashboards & ticket trends
🔐 Secure Access Protocols – VPN, MFA, and compliance-ready setups
📞 Keep Your IT Running – Smoothly and Securely
Partner with EUNICE to ensure high availability, faster incident resolution, and end-user satisfaction — without inflating your IT costs.
📩 Email: support@eunice.co.in
🌍 Website: www.eunice.co.in