Business Process Support

Driving Operational Efficiency Through Smart Process Enablement

At EUNICE, we help businesses streamline operations, reduce manual overhead, and improve compliance by managing repetitive, document-intensive processes. Our Business Process Support Services are designed for organizations looking to outsource routine tasks without losing control over quality or timelines.

Whether it’s document handling, automation setup, or SLA-based execution, our support ensures accuracy, traceability, and speed — every step of the way.

🔷 1. Document Management & Indexing

Improve document accessibility, traceability, and compliance with structured indexing and secure archival systems.

Key Offerings:

• Classification by type, date, project, or department

• Document scanning and metadata tagging

• Folder hierarchy and versioning setup

• Centralized or distributed repository management

• Integration with DMS platforms like SharePoint, DocuWare, etc.

📌 Use Case: Indexed and organized 150,000 documents across 4 departments for a real estate firm using SharePoint-based DMS.

🔷 2. Workflow Automation Configuration

Configure digital workflows that reduce human effort and enforce business rules using automation platforms.

Key Offerings:

• Process mapping and workflow design

• Configuration on platforms like Kofax TotalAgility, Power Automate, UiPath

• Trigger-based automation setup

• Escalation and approval hierarchy modeling

• Dashboard and KPI tracking configuration

📌 Use Case: Automated onboarding workflows for a staffing company, reducing onboarding time from 7 days to 2 days.

🔷 3. OCR/ICR-Based Data Capture

Extract data intelligently from scanned documents and forms using advanced Optical/Intelligent Character Recognition technologies.

Key Offerings:

• Structured, semi-structured & unstructured data extraction

• Document classification and field-level validation

• Integration with ERP, CRM, and DMS platforms

• Handwriting (ICR) interpretation and validation

• Tools: ABBYY, Kofax, Tesseract, Google Vision API

📌 Use Case: Implemented OCR-based invoice processing for a retail group, processing 5,000+ invoices/month with 98% accuracy.

🔷 4. SLA-Based Task Execution & Reporting

We manage outsourced business processes under defined Service Level Agreements (SLAs) — ensuring accountability, performance, and reporting.

Key Offerings:

• Task-based BPO execution (form processing, indexing, updating, etc.)

• Daily/weekly/monthly SLA reporting dashboards

• Real-time status updates & escalations

• Customized reporting for governance meetings

• Operational oversight & performance KPIs

📌 Use Case: Delivered end-to-end contract renewal updates for a telecom client with daily SLA adherence of 99.5%.

✅ Why Choose EUNICE for Process Support?

• 🧠 Process Expertise: Experience across HR, Finance, Legal, and Operations

• ⚙️ Automation-First Approach: Reduce costs through smart configuration

• ⏱ Timely & SLA-Based Execution: Strict delivery timelines

• 🔐 Data Security & Confidentiality: ISO-aligned practices

• 🌎 Global Scalability: Offshore/remote teams with 24/7 capabilities

📞 Ready to Offload Your Business Processes?

Let EUNICE take care of your repetitive and critical process tasks — so you can focus on innovation and growth. We ensure accuracy, accountability, and agility at scale.

📩 Email: support@eunice.co.in
🌍 Website: www.eunice.co.in